Client Guide
Help & Guide
A simple guide to uploading files, using Transcript Workspace and Document Workspace, saving your work, and downloading completed transcripts or documents.
What You Can Use This Service For
Talk to Text Canada provides Canadian transcription, audio instructions for document preparation, copy typing, handwriting transcription, formatting, and document preparation support for professionals.
You can upload audio, video, notes, scans, handwriting, PDFs, typed drafts, and related reference files depending on the service you need.
Important Service Note
Talk to Text Canada does not provide legal advice, legal representation, or certified court reporting. Clients are responsible for reviewing and approving all final transcripts and documents before use.
Transcript Workspace
Self-service AI transcription with the standard transcript style, timecodes, speaker-name changes, and supported downloads. A self-service Transcript Workspace membership with broader editing tools, additional transcript styles, and the member AI rate.
Upload your audio or video through your secure workspace.
Use your free AI minutes, standard AI transcription, or the member AI rate.
Add the expected speaker count and any project dictionary terms, such as names, places, organizations, acronyms, or preferred spellings.
Select saved client dictionary terms if you want to reuse private terms from past jobs.
Manage saved names, terminology, and preferred spellings from My Terminology in your profile. Project-only terms are not remembered unless you explicitly save them.
Open the completed transcript from your dashboard when it is ready.
With AI Transcription Only, review the standard transcript, rename speakers, adjust timecode controls, and download it in any supported format.
If you have an active Transcript Editor Membership or full 60-minute trial editor access, use Edit Transcript for content corrections, Search & Replace, cleanup and formatting tools, advanced speaker tools, and additional transcript styles.
When full editor access is available and you make content changes, click Save Transcript before downloading, leaving, or closing the workspace.
Download your completed transcript in the format you need.
Document Preparation Services
Human-prepared documents from dictation, copy typing, handwriting, templates, notes, files, and references. Projects are managed securely through Document Workspace.
Open Document Workspace and use the secure project form.
Sign in before files are uploaded securely to your project.
Choose Document Workspace for audio instructions for document preparation, copy typing, handwriting transcription, or document preparation from notes or files.
Upload audio, video, documents, scans, handwriting images, PDFs, TXT, DOC, DOCX, JPG, PNG, or HEIC files where supported.
Add instructions describing what should be prepared, typed, cleaned up, formatted, or organized.
Upload an optional template, sample, letterhead, form, or reference document if it helps explain the format you need.
Submit the project through your secure workspace. Package minutes may cover transcription where applicable.
Review the administrator-approved quote in your dashboard, then accept or decline it.
When payment is required, complete the project-specific payment before downloading the final document.
For an approved zero-dollar courtesy project, no payment is required.
Download completed work securely from your dashboard.
The guided intake remains optional. The standard form is still available while the guided workflow is being introduced.
Compare Services and Workspaces
Transcript Workspace
Self-service AI transcription with the standard transcript template and all supported download formats. Broader editing tools and multiple transcript styles require Transcript Editor Membership; the 60-minute AI trial retains full editor access.
Create an AI transcriptProfessional Transcription
A professional reviews and corrects the AI-generated transcript against the original recording. A professional transcriptionist creates the transcript from the original recording without an AI-generated draft.
Choose Human Review or Human TranscriptionDocument Preparation Services
Human document preparation from dictation, handwriting, copy typing, instructions, or a supplied template. Projects are managed through Document Workspace.
Prepare a finished documentAI is used only when you select AI Transcription, with or without Human Review. Human Transcription and human-only Document Preparation Services do not use AI to generate the work.
Uploads and File Handling
- Use the secure workspace to upload files and manage completed work.
- Only include the files and information needed for the project.
- Avoid including unnecessary sensitive details where they are not required for the service.
- Uploaded files, transcript files, completed documents, and downloads are accessed through your dashboard.
Pricing Basics
- AI Transcription: CA$0.05 per audio minute, or CA$0.03 with an active Transcript Editor Membership.
- Add Human Review: CA$1.45 per audio minute, charged separately from the AI portion.
- Eligible free AI minutes are applied first, then purchased AI package minutes, then any uncovered AI minutes are charged at the authoritative AI rate.
- Human Transcription: CA$6.00 per finished page with a CA$25.00 minimum and a credited CA$5.00 deposit.
- Finished document preparation starts at CA$25. Pricing depends on the document type, length, template and formatting required.
- Document Workspace finished documents require an administrator-approved quote that you can accept or decline in your dashboard.
- Payment is required before final download when the approved quote has an amount owing. Approved zero-dollar courtesy projects require no payment.
- Check the Pricing page for current rates and available service options.
Retention and Downloads
Completed files remain active for 30 days, may be archived after 30 days, and may be deleted after 90 days unless a retention hold applies. Download anything you need before the deletion date shown in your dashboard.
Save transcript edits before downloading or leaving Transcript Workspace. Download completed transcripts and documents from your dashboard while they remain available.
Need Help Choosing a Service?
Contact us if you are not sure whether your project belongs in Transcript Workspace or Document Workspace.
Contact Us