Get in Touch
Have questions about transcription, audio instructions for document preparation, copy typing, handwriting transcription, or document preparation? We're here to help.
Email Support
Get help with your account, billing, uploads, or a service question.
jennifer@talktotext.caBusiness Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
Office Location
Brampton, ON
Canada
Common Questions
Quick answers to frequently asked questions
How quickly can I get my transcription?
AI transcription can be completed quickly. Hybrid review, human transcription, copy typing, handwriting transcription, and document preparation depend on the file length, clarity, and service requested.
What if I need a rush job?
We offer priority processing for urgent requests. Contact our support team to discuss rush options and pricing.
Do you offer volume discounts?
Yes! Our Enterprise packages already include significant savings, and we offer custom pricing for high-volume clients. Contact us to discuss your needs.
Is my data secure and confidential?
Files are handled through secure upload and download workflows with a focus on confidentiality. Completed files are active for 30 days, may be archived after 30 days, and may be deleted after 90 days unless a retention hold applies.