Get in Touch

Have questions about Transcript Workspace, Professional Transcription, or Document Preparation Services? We're here to help.

Send us a Message

Email Support

Get help with your account, billing, uploads, or a service question.

jennifer@talktotext.ca

Phone Support

Speak directly with our support team for urgent matters.

(289) 499-3536

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM EST

Saturday - Sunday: Closed

Office Location

Brampton, ON

Canada

Connect with us on LinkedIn. Please use the secure client dashboard for file uploads.

Connect with us on LinkedIn

Common Questions

Quick answers to frequently asked questions

How quickly can I get my transcription?

AI transcription can be completed quickly. Hybrid review, human transcription, copy typing, handwriting transcription, and document preparation depend on the file length, clarity, and service requested.

What if I need a rush job?

We offer priority processing for urgent requests. Contact our support team to discuss rush options and pricing.

Do you offer volume discounts?

Yes! Our Enterprise packages already include significant savings, and we offer custom pricing for high-volume clients. Contact us to discuss your needs.

Is my data secure and confidential?

Files are handled through secure upload and download workflows with a focus on confidentiality. Completed files are active for 30 days, may be archived after 30 days, and may be deleted after 90 days unless a retention hold applies.