Confidentiality matters
Talk to Text Canada handles client files, transcripts, documents, notes, and instructions with care. Client confidentiality requirements are respected, including confidentiality agreements where applicable.
Client trust
Confidentiality & Secure File Handling
Learn how Talk to Text Canada approaches client confidentiality, secure dashboard file handling, retention, and confidentiality agreements where applicable.
Secure upload and download
Clients are encouraged to upload and download files through their secure client dashboard. Files should not be sent through social media or public messaging platforms.
Confidentiality agreements
If your organization requires a confidentiality agreement or non-disclosure agreement before work begins, you may contact Talk to Text Canada before submitting your project.
File access
Project files are used only for the purpose of completing the requested transcription or document-preparation service.
Retention and client-controlled deletion
Completed files normally remain active for 30 days and may remain archived until the 90-day retention period ends. Eligible clients may permanently delete completed project content sooner through their secure account. Permanent deletion cannot be undone, while limited non-content billing and audit metadata may remain where reasonably required.
Important service note
Talk to Text Canada does not provide legal advice, legal representation, or certified court reporting.
Need a confidentiality agreement reviewed before you submit?
Contact Talk to Text Canada before uploading files if your organization has specific confidentiality requirements or needs to discuss a non-disclosure agreement.